Terms of use

Effective 14 November 2026 · version 2026-11-14-beta

These terms are an agreement between you and TBC (ABN TBC), the maker of Battery Coach ("we", "us"). They apply to the Battery Coach website, web app and phone apps (the "service"). You accept them by ticking the boxes when you start using the service. If you don't agree, please don't use it.

1. Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Nothing in these terms excludes, restricts or changes any right, remedy or guarantee you have under the ACL or any other law that cannot lawfully be excluded. Every other part of these terms applies only as far as the law allows.

2. The beta

While Battery Coach is in beta, it's free and still being tested. It may have errors, run slowly, be unavailable at times, or change. We may change, pause or remove beta features, and we may need to recalculate or reset figures if we find an error. Keep your own records (bills, meter data, your battery app's data). Don't rely on Battery Coach as your only record, including for a warranty claim. We'll tell you before the beta ends and before any charge applies.

3. Estimates, not advice

• Savings, forecasts, bill projections, plan and VPP comparisons, battery settings and appliance times are estimates worked out from the data you give us, published plan prices and the assumptions we show. Your real results will differ.
• Battery Coach is general information. It is not financial, legal, electrical or engineering advice, and it doesn't consider your full circumstances.
• Plan and VPP details can be incomplete or out of date. Before you switch, confirm the plan, its fees, conditions and contract terms with the retailer or VPP provider. Retailer phone numbers are shown with their source; check them on the retailer's own website.
• Recommended battery settings and appliance times are suggestions. If you choose to act on one, make the change yourself through the device's own app, within its instructions and warranty, or ask your installer. Don't leave appliances such as dryers or heaters running unattended.
• Battery health and warranty reports summarise the data available to us. They are not a certified test of your battery. Your battery maker decides any warranty claim.
• No retailer, VPP provider or battery maker pays us for what we show or recommend. If that ever changes, we'll say so on the screens it affects.

4. Safety: what Battery Coach does not do

• Battery Coach only reads data. It never switches on or off, controls or changes the settings of your battery, inverter, solar system, EV charger, smart plugs or appliances. Any change to a device is made by you, in that device's own app or controls.
• It does not monitor your system's safety, and fault alerts depend on what your battery maker's service reports, which can be late or missing. If you notice a fault, a burning smell, smoke, heat, swelling or unusual noise, switch the system off only if it's safe to do so, and contact your installer or a licensed electrician. In an emergency, call 000.
• Severe-weather alerts are based on forecasts and can be late, wrong or missed. They are not official warnings. Follow the Bureau of Meteorology and your State or Territory Emergency Service.
• Hail history uses public records that are incomplete. It doesn't predict future storms.
• The compliance status shows what you tell us about your installation's certificate. Battery Coach does not inspect, check or certify any installation.
• Electrical work must only be done by a licensed electrician.

5. Your account

• You must be 18 or over. Everyone who uses Battery Coach declares this when they first sign in, and the account holder confirms it for each person they add.
• Keep access to your email secure, since it is how you sign in. You can turn on two-step verification in Settings. Tell us straight away at mganguly2k@outlook.com if you think someone else has used your account.
• Only one account holder can register each address. Give a true address; we may ask you to confirm it.
• The account holder may add up to four household members, each 18 or over, who can see and use that home's data. Only add people you're happy to share it with. You can remove any of them at any time, and they can leave.
• Only connect a battery, smart meter data or smart devices you own or are authorised to use. Connecting gives us permission to read that data through the maker's service; we don't use it to control anything. Some makers' keys or logins also allow control of the device, so keep them private and remove our access in the maker's app if you stop using Battery Coach. Makers can change or stop access, and we're not responsible for their services.

6. Fair use

Don't misuse the service. For example, don't try to get into other people's accounts or data, test or break our security without permission, upload harmful files, copy or scrape the service or its plan data in bulk, or use it to break the law. We may suspend or close an account that does, or to protect other users or comply with the law. Where it's reasonable, we'll warn you first and tell you why.

7. Your data and privacy

• You own the data you give us. You let us store and use it to run the service for you, as our privacy policy explains. You can download it and ask us to delete it.
• We may use combined, anonymised figures that can't identify you or your home (for example, an average saving across members). We never sell your personal information.
• We take reasonable steps to protect your information, but no online service can be completely secure. If a data breach is likely to cause you serious harm, we'll tell you and the Office of the Australian Information Commissioner, as the Privacy Act requires, and tell you what you can do.
• We use other services to run Battery Coach (for example hosting, email, payments, weather data and battery makers' services). The privacy policy lists them.

8. Paid plans (after the beta)

• Before you pay, we show the price, what's included and how often you're charged. Prices include GST.
• Subscriptions renew automatically until you cancel. You can cancel at any time in Settings; you keep access until the end of the period you paid for.
• Payments are handled by our payment provider, Stripe. We don't see or store your full card details.
• If we charge you in error (for example twice, or the wrong amount), tell us and we'll refund the incorrect amount promptly. You also have any refund rights the ACL gives you.
• We'll give you at least 30 days' notice of a price increase, and you can cancel before it applies. A founding-member price stays the same while your subscription stays active.
• Subscriptions can't be bought inside the phone apps.

9. Our liability

Subject to section 1 (your ACL rights):

1. We provide the service with due care and skill, but we don't promise it will be error-free, always available, or that you will save any particular amount.
2. We are not liable for loss that arises from: decisions you make relying on an estimate, comparison or suggestion without checking it as section 3 asks; a plan, price or condition set by a retailer, VPP or other provider; the operation, safety or failure of your battery, inverter, solar system or electrical installation; or a service run by someone else, such as a battery maker, retailer or weather provider.
3. We are not liable for indirect or consequential loss, or for lost savings, profits or opportunities.
4. Our total liability to you for all claims about the service is limited to the amount you paid us in the 12 months before the claim arose, or A$100 if that is more.
5. Where the law lets us limit our liability for failing to meet a consumer guarantee, we limit it to supplying the services again or paying the cost of having them supplied again.
6. Nothing in this section limits our liability for death or personal injury caused by our negligence, for our fraud or wilful misconduct, or for anything else the law does not allow us to limit.

10. Feedback

If you send us ideas or feedback, we may use them to improve Battery Coach without paying you. We won't publish your name or words without your permission.

11. Changes to the service and these terms

• We'll give you at least 14 days' notice by email or in the app before a change to these terms that affects you in a material way. You'll be asked to accept the new terms before you keep using the service.
• If you don't accept, you can stop using Battery Coach and cancel, and we'll refund any unused part of a period you paid for in advance.
• If we close the service, we'll give you at least 30 days' notice where we can, let you download your data, and refund any unused prepaid amount.

12. Installers and businesses

If you use Battery Coach for a business (for example as an installer offering it to customers), a separate business agreement applies. Until it is signed, these terms apply to your use of the service.

13. Complaints and contact

Contact us at mganguly2k@outlook.com. We aim to reply within 5 business days and to resolve complaints within 30 days. If you're not happy with our answer, you can contact your state or territory fair trading or consumer affairs agency, or, about privacy, the Office of the Australian Information Commissioner.

14. General

The laws of New South Wales apply to these terms, and you and we can bring proceedings in the courts of any Australian state or territory that has jurisdiction. If part of these terms is unenforceable, the rest still applies. These terms and the privacy policy are the whole agreement between us about the service.

TBC · ABN TBC · mganguly2k@outlook.com